Warranty & 7-Day Checking Policy
Rozomart 7-Day Checking Support
Eligible products purchased from Rozomart may be checked for manufacturing defects, dead-on-arrival issues, incorrect products or missing parts within seven calendar days of delivery.
The 7-Day Checking Policy is intended to help customers report genuine product issues.
It is not an unlimited warranty, product trial or change-of-mind guarantee for products that have been used.
What May Be Covered
Eligible issues may include:
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A manufacturing defect present when the parcel is opened.
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A product that is dead on arrival.
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A product that does not function as reasonably expected because of a manufacturing issue.
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An incorrect product or variant sent by Rozomart.
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A missing accessory, component or product that should have been included.
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Another verified functional problem reported within seven calendar days of delivery.
Evidence Required
Depending on the claim, Rozomart may request:
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Your order number.
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Customer name and phone number.
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Clear photographs of the product.
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A video showing the reported problem.
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A continuous unboxing video beginning before the parcel is opened.
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Original packaging.
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All accessories, attachments, cables, manuals and included components.
Customers are encouraged to record an unboxing video when receiving their order.
An unboxing video can be particularly important for claims involving:
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Physical damage.
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Missing items.
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Incorrect items.
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Missing accessories.
What Is Not Covered
The checking policy does not normally cover:
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Damage caused by misuse.
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Damage caused by dropping or impact.
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Damage caused by improper installation.
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Water or moisture damage where the product is not designed for such exposure.
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Unauthorized opening, repair or modification.
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Normal wear and tear.
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Damage occurring after delivery because of improper handling.
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Cosmetic damage caused after use.
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Missing accessories or packaging after the customer has used or discarded them.
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Issues reported after the seven-calendar-day checking period.
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Change of mind after a product has been used or is no longer in resellable condition.
How to Submit a Claim
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Contact Rozomart within seven calendar days of receiving your order.
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Provide your order number, name and phone number.
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Explain the issue clearly.
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Send any requested photos, videos or unboxing evidence.
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Wait for our team to review the claim.
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Follow the return or replacement instructions provided by Rozomart.
Please do not send a product back without receiving return instructions first.
Product Inspection
Returned products may be inspected before a replacement or refund is approved.
If the product condition, accessories or packaging do not match the submitted claim, or if the issue appears to have resulted from misuse or damage after delivery, the claim may not qualify.
Replacement or Refund
Where an eligible claim is approved, Rozomart may provide an appropriate solution such as:
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Replacement.
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Exchange.
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Refund.
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Another mutually agreed resolution.
The appropriate solution depends on product availability, the nature of the problem and the conditions stated in our Return & Refund Policy.
After the 7-Day Period
After the seven-day checking period, support depends on any additional manufacturer or product-specific warranty clearly stated on the product page.
If no additional warranty is specifically stated, only Rozomart's standard 7-Day Checking Policy applies.
Contact
WhatsApp / Phone:
+923046168059
Email:
support.rozomart@gmail.com
Return Address:
Multan
For additional return and refund conditions, please review our Return & Refund Policy.