Shipping Policy

Thank you for shopping with Rozomart.

This policy explains how orders are processed, shipped and delivered.

Delivery Coverage

Rozomart delivers eligible orders to customers across Pakistan through available courier partners.

Delivery availability can vary depending on the customer's location and courier coverage.

Order Processing

Orders are normally reviewed and prepared for dispatch after they are received and, where applicable, confirmed.

Cash on Delivery orders may be confirmed by phone call or WhatsApp before dispatch.

Providing incorrect or incomplete contact or delivery information may delay your order.

Shipping Charges

Standard delivery charges are:

Rs. 300

Any different shipping charge, discounted delivery or genuine free-shipping promotion will be displayed on the store or during checkout where applicable.

Estimated Delivery Time

Orders are normally expected to arrive within approximately:

3–5 working days after dispatch

Delivery times are estimates rather than guarantees.

Delivery can take longer because of:

• Remote delivery locations.

• Courier delays.

• Public holidays.

• Weather conditions.

• Operational disruptions.

• Incorrect or incomplete delivery information.

• Other circumstances outside Rozomart's reasonable control.

Order Tracking

Where courier tracking is available, tracking information may be shared through the phone number, email or other contact details associated with the order.

Tracking information can take some time to become active after dispatch.

Cash on Delivery

Cash on Delivery is available for eligible orders and locations where supported.

Customers are requested to provide an active phone number so the courier or Rozomart can contact them when necessary.

Incorrect Address or Phone Number

Customers are responsible for entering accurate:

• Name.

• Phone number.

• City.

• Delivery address.

• Other requested delivery details.

If you notice an error after placing an order, please contact Rozomart as soon as possible.

We may not be able to change delivery information after the parcel has already been handed to the courier.

Failed Delivery or Refused Parcel

If a parcel cannot be delivered because:

• The customer is unavailable.

• The provided contact number is incorrect or unreachable.

• The delivery address is incomplete or incorrect.

• The customer refuses the parcel without an approved reason.

then additional delivery charges may apply if the order is shipped again.

Damaged Parcel

If your parcel appears severely damaged when delivered, please document its condition before opening it.

We recommend recording a continuous unboxing video before opening the parcel.

If the product itself is damaged, incorrect or incomplete, contact Rozomart as soon as possible and review our Return & Refund Policy and Warranty & 7-Day Checking Policy.

Delivery Delays

Rozomart works with third-party courier services.

Although we aim to have orders delivered as quickly as reasonably possible, courier delays can occasionally occur.

Please contact our support team if your order appears significantly delayed.

Contact

For shipping or delivery assistance:

WhatsApp / Phone:
+923046168059

Email:
support.rozomart@gmail.com