Refund policy

Return & Refund Policy

We want customers to receive the correct product in proper condition.

This policy explains when a product may qualify for a return, replacement, exchange or refund.

7-Day Claim Period

Eligible product issues must normally be reported within seven calendar days of delivery.

Please inspect your order as soon as possible after receiving it.

Eligible Issues

A product may qualify for review if:

  • The item received is incorrect.

  • The wrong variant was delivered.

  • The product arrived damaged.

  • A required component or accessory is missing.

  • The product has a verified manufacturing defect.

  • The product is dead on arrival.

  • Another issue qualifies under our Warranty & 7-Day Checking Policy.

Reporting an Issue

To submit a claim, contact Rozomart and provide:

  • Your order number.

  • Customer name.

  • Phone number.

  • Description of the issue.

  • Clear photographs where relevant.

  • Video evidence where relevant.

  • Continuous unboxing video for claims involving damage, incorrect items or missing contents where requested.

Product Condition

Products approved for return should normally include:

  • Original product.

  • Original box or packaging.

  • Accessories.

  • Attachments.

  • Manuals.

  • Cables.

  • Free items supplied with that product, where applicable.

Products should not be unnecessarily damaged, modified or altered before being returned.

Items That May Not Qualify

A return or refund may be refused where:

  • The claim is submitted after the applicable checking period.

  • The product was damaged through misuse.

  • The product was dropped or physically damaged after delivery.

  • The product has unauthorized modifications or repairs.

  • Required accessories or components are missing because they were lost after delivery.

  • The issue is caused by improper installation or use.

  • Damage was caused by water or moisture where the product is not intended for that exposure.

  • The item has been heavily used and the claim is simply a change of mind.

  • The returned product does not match the item originally supplied.

Change-of-Mind Returns

Unless explicitly stated otherwise on the product page, Rozomart does not guarantee returns for used products solely because the customer changed their mind.

If you contact us before using an unwanted product, we may review whether a return is possible based on its condition, packaging and product type.

Any such return must be approved by Rozomart before it is sent back.

Return Authorization

Do not send a parcel back to Rozomart without receiving return instructions.

Contact our support team first.

Unauthorized returns can result in delays or rejection.

Inspection

Returned products may be inspected after they are received.

We may verify:

  • Product condition.

  • Serial/model information where applicable.

  • Packaging.

  • Included accessories.

  • Reported defect.

  • Evidence originally provided by the customer.

Replacement or Exchange

Where an eligible claim is approved and replacement stock is available, Rozomart may replace or exchange the product.

Refunds

Where a refund is approved, it will be processed after the returned product has been received and inspected where inspection is required.

Approved refunds are normally processed within:

[YOUR REFUND PROCESSING TIME — for example, 5–7 working days]

The actual time required for the amount to reach the customer may depend on the payment method or financial service involved.

Shipping Costs for Returns

For a verified incorrect, defective or damaged product caused before delivery, Rozomart will determine the appropriate return-shipping arrangement as part of the approved claim.

For change-of-mind or customer-caused return situations that Rozomart agrees to accept, delivery charges may be payable by the customer.

Refund of Original Shipping Charges

Original delivery charges may be non-refundable except where required as part of an approved defective, incorrect or otherwise eligible order claim.

Canceling an Order

If you want to cancel an order, contact us as soon as possible.

If the order has not yet been dispatched, we will try to cancel it.

Once an order has been dispatched, cancellation might no longer be possible and normal delivery/return conditions may apply.

Contact

For returns and refunds:

WhatsApp / Phone:
+923046168059

Email:
support.rozomart@gmail.com

Return Address:
Multan

Please also review our Warranty & 7-Day Checking Policy.